The Online Glass Shop Limited may but is under no obligation to, honour requests for refunds for the following reasons:
Our items are not off-the-shelf; they are all bespoke and manufactured individually to meet our clients’ specifications.
Bespoke items are non-returnable or refundable except in the instance of fault or the incorrect product being delivered. Each item we manufacture is thoroughly checked before dispatch, as the happiness of our customers is of the utmost importance to us.
Product not as described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. Please contact us either by email at info@theonlineglassshop.co.uk or call us directly on 0151 216 9564. One of our friendly team will be happy to help you with any issues you may have.
Our terms comply with Distance Selling Regulations, and your Statutory Rights are not affected.
